These Terms and Conditions (“Terms”) govern your use of soluzionali.com and the consulting, software, automation, and integration services provided by Soluzionali LLC (“Soluzionali,” “we,” “us,” or “our”). A separate signed agreement or order form for a client engagement controls if it directly conflicts with these Terms.
By using the website or Services, you agree to these Terms. If you act for an organization, you represent that you have authority to bind it.
1. Who may use the Services
You must be at least 18 and able to enter a binding agreement. Our Services are primarily intended for business and professional use. You must provide accurate information and protect any account credentials.
2. Acceptable use
You may not use the Services unlawfully or deceptively; infringe others' rights; send spam or messages without required consent; submit data you lack authority to process; interfere with security or availability; or attempt unauthorized access. You remain responsible for your use of the Services and for instructions you give through your account.
3. Client data and permissions
You retain your rights in information, files, prompts, and other content you provide (“Customer Data”). You authorize us to process Customer Data as needed to deliver, secure, support, and improve the Services, comply with law, and perform your instructions. You are responsible for giving required notices and obtaining rights and consents for the data and contacts you provide. We handle personal information as described in our Privacy Policy.
4. Integrations and Google Calendar
If you connect a third-party service, you authorize the exchange of information needed for the features you choose. Third-party services have their own terms and availability. For Google Calendar, we use authorized event and availability data for requested scheduling and related user-facing features, subject to the Google API Services User Data Policy and the Limited Use commitments in our Privacy Policy. You can revoke Google access through your Google account.
5. AI-assisted features
The Services may use AI to create drafts, summaries, recommendations, classifications, or actions you request. Output may be incomplete or inaccurate. You are responsible for reviewing important output before relying on it or sending it to others. It is not legal, medical, tax, financial, or other professional advice. Third-party AI providers may process information as service providers, but we do not permit them to train or improve their models with customer content. See the Privacy Policy for details on Google user data.
6. Communications, calls, and SMS
We may respond to a website inquiry by email or, if you provide a phone number, by a manual call. Providing a number alone does not authorize SMS. If you separately opt in through the website form, you authorize recurring conversational texts about your inquiry and requested follow-up. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for assistance. SMS consent is not a condition of purchase. See our SMS Consent Notice.
7. Fees and client engagements
Scope, deliverables, fees, payment terms, and any service-level commitments for a paid engagement are set out in the applicable proposal, order form, or signed client agreement. Unless that agreement says otherwise, you are responsible for applicable taxes other than taxes on Soluzionali's income.
8. Intellectual property
Soluzionali and its licensors retain rights in our website, pre-existing software, methods, designs, documentation, and technology. Rights in custom deliverables are governed by the applicable client agreement. No license is granted beyond what is needed to use the Services as authorized.
9. Availability and changes
We may update, suspend, or discontinue website features and may restrict access to address security risks, misuse, legal requirements, or nonpayment. We will honor any different commitment in a signed client agreement. Integrations may change or stop working because of decisions by their providers.
10. Disclaimers
To the extent permitted by law, the website and Services are provided “as is” and “as available,” without warranties of uninterrupted operation, error-free output, or fitness for a particular purpose. Nothing in these Terms limits a warranty expressly made in a signed client agreement or a right that cannot legally be waived.
11. Limitation of liability
To the extent permitted by law, Soluzionali will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, business, or data arising from these Terms or the Services. Unless a signed client agreement provides otherwise, our aggregate liability for a claim will not exceed the greater of fees paid or payable for the affected Services in the three months before the claim or US $100. These limits do not apply where law forbids them.
12. Disputes and governing law
Before filing a claim, please send notice describing the dispute and requested relief to legal@soluzionali.com and allow 30 days for informal resolution. Except for eligible small-claims matters or requests for temporary injunctive relief, disputes under these Terms will be resolved by final, binding, individual arbitration administered by the American Arbitration Association under its applicable commercial rules in Orange County, Florida, or remotely by agreement. Claims may not be brought as a class, collective, or representative action. You may opt out of arbitration by emailing legal@soluzionali.com within 30 days of first accepting these Terms. Florida law governs, and courts in Orange County, Florida have jurisdiction over disputes not subject to arbitration. A signed client agreement may provide different dispute terms.
13. Changes and contact
We may update these Terms and will revise the “Last updated” date. Material changes will apply prospectively, with additional notice or consent where required. Questions: Soluzionali LLC, Orlando, Florida, United States; legal@soluzionali.com.